SRQ125612 - Contract Admin Officer

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Job Description

Operational Resource Manager (ORM)
About equensWorldline

equensWorldline is one of the leading and most innovative payment service providers in Europe. As experts in financial processing and software licensing we provide services to fulfill all needs of the dynamic European payments market. Besides traditional payment services our platforms are also geared for mobile payments, instant payments, e-payments, e-mandates and e-identity transactions. Each year we process billions of payments, point-of-sale and ATM transactions per year. Obviously, all those transactions must be processed seamlessly, securely and efficiently. And that’s what we do.

Being a central pillar of the Worldline Group, it’s our ambition to support our clients in keeping up with the rapidly shifting needs and increasing demands of their customers. A challenging job, as the European payments market – and therefore also our organization – is subject to continuous change. equensWorldline is a truly European company with office locations in multiple countries and a broad, international client base in numerous countries across Europe. We are part of the wider Atos Group.

Context of the job

Workforce Management (WFM) is a supporting function for the Divisions. It is essential for WFM and the Business to work together in order to agree on long- and short-term targets and on how to reach these targets.
Concerning shaping the Workforce that is required to deliver on the business strategy WFM, through the Operational Resource Manager (ORM), will provide the methodology and expert support to identify gaps between demand and supply for skills. Subsequently, WFM works with other HR functions to close those gaps.   

Key responsibilities

The primary mission of the ORM is to support the Products Belux and CDM Belux sourcing by defining the sourcing strategy and by implementing the related sourcing plan, to ensure to have the most efficient resources mix. Apply the principle of “best fit staffing” by finding internal or external resources: staff from service lines of the RBU, intercompany staff, offshore, Landed Resources and subcontractors Time & Materials.
Daily workforce management includes: to review, to enhance and to maintain existing Workforce planning monthly with the business needs taking into account the local WFM strategy with the different stakeholders (Global WFM, Finance, Portfolio Management, HR and Business).

Required skills


  • 2-3 years of experience in Resource Management
  • Excellent knowledge in MS Office (Outlook, Word, Excel, PowerPoint)
  • Practical mindset – result oriented
  • Ability to document a process
  • Autonomous and proactive
  • Fluent English/French

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